What is quality

Quality is actually the details!

What are the details? Details are those that look inconspicuous and people always think can be ignored. Figuratively, the details are the clasp on the rotating chain, the screw on the thousand mile rail, and the screw on the spaceship... Philip Crosby, an American quality management expert, once said: "A company composed of millions of individual actions cannot afford to deviate from the right track by 1% or 2% of them." Therefore, details determine quality.

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